Heather Cheung

About Heather Cheung

10+ years of experience in business analysis, project management, change management, and IT end-user management activities. Excellent communicator and agile learner possessing initiative and strong work ethic along with solid presentation skills. Adept at working efficiently and effectively both independently and as a team player in cross-functional and multi-national environments. Worked on multiple global projects involving outsourcing and supplier companies such as AT & T, Hewlett-Packard, and Xerox. Proactive and passionate about process improvement and innovation, Heather is a Certified Six Sigma Green Belt and Certified Scrum Master.Key accomplishments- Managed Internet Release deployments and 10 auxiliary websites launches- Managed the rewrite of custom corporate modeling application (Spotfire) in R language & negotiated SOW with TIBCO- Managed change & communications for global initiatives including Vista & 2007 and project delivery methodologies- Led and trained three business analysts for refresh of Citrix Environment- Managed development of custom ticketing application for outages and ISO submissionSpecialties: business process improvement, project management, business analysis, requirements gathering, requirements analysis, communications, change management

Experience

1. Project Manager

   Macquarie Group

   Jan 2019 — Present · Houston, TX, US

Education

• Gies College of Business - University of Illinois Urbana-Champaign

  Bachelor's Degree, Accountancy

Skills

• Business Analysis
• Business Process
• IT Strategy
• Project Management
• Business Process Improvement
• Process Improvement
• Change Management
• Requirements Gathering
• Requirements Analysis
• Communication Skills
• Sdlc
• Analysis
• Vendor Management
• Agile Methodologies
• Erp
• Project Delivery
• Leadership
• Management Consulting
• Pmo
• Management
• Oracle
• Software Documentation
• Software Project Management
• Strategy
• IT Management
• Information Technology