Heather Cheney

About Heather Cheney

I am a dedicated mission driven healthcare professional, aspiring leader, and MHA…

Experience

1. Hospice Specialist Volusia Flagler

   Adventhealth Hospice

   Jul 2023 — Present · Volusia County, FL, US

   Drives business growth and achieves territory objectives by cultivatingstrong relationships with key referral sources, including physicians,nurse practitioners, nurses, MAs, and other office staff (successfullymore than doubled community/physician hospice referrals in multipleterritories since hire)-Proactively assesses the needs of provider offices and aligns them withorganizational services to deepen engagement and support referralgrowth-Educates providers, office staff, patients, and caregivers on hospiceservices and programs, addressing barriers and easing concerns to buildtrust and foster meaningful collaboration-Provides timely and accurate patient updates to referral sources,informing them of care plans, service utilization, and status changes tosupport coordinated care-Serves as a key point of contact for resolving customer service concerns,fostering effective communication and collaboration between provideroffices and internal departments to ensure smooth operations.

Education

• University of South Florida

  B.A., Mass Communications/Public Relations

  2009 — 2011

• Florida Southern College

  B.A., Public Relations

  2007 — 2009

• Purdue Global

  Master of Health Care Administration, Health/Health Care Administration/Management

Skills

• Newsletters
• Budgets
• Community Outreach
• Recruiting
• Project Management
• Event Planning
• Fundraising
• Program Management
• Training
• Volunteer Management
• Public Relations
• Media Relations
• Press Releases
• Time Management
• Teamwork
• Social Media
• Microsoft Office
• Marketing
• Public Speaking
• Leadership
• Event Management
• Nonprofits
• Customer Service
• Management
• Social Media Marketing
• Marketing Communications
• Facebook
• Social Networking
• Indesign