Heather Webb
Executive Director Driving Operational Excellence and Efficiency
- Role
- Executive Director of Operations at Johns Hopkins Hospital
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Heather Webb
Heather Webb is the Executive Director of Operations at The Johns Hopkins Hospital in Baltimore, MD. She joined Johns Hopkins as a Central Nursing Coordinator in 2014 and has held roles of increasing responsibility during the past 13 years. In her current position, Heather leads the Operations team at the hospital, with oversight of day-to-day operations of the world class academic medical center and project management across the organization. Prior to her role in operations, she served for 7 years as the administrator of Patient Experience for the Johns Hopkins Health System. Heather is a passionate servant leader dedicated to operational efficiency and effectiveness to optimize the experience of both patients and staff.
Experience
Executive Director of Operations
Jun 2025 — Present
Education
University of Baltimore
Bachelor of Science - BS, Forensic Science and Technology
2007
University of Maryland Global Campus
Master of Science - MS, Healthcare Administration
2018 — 2021
Skills
- Customer Service
- Patient Experience
- Business Operations
- Management
- Organizational Development
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