Heather Bown
Director of Continuous Improvement @Companion Pet Partners
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WORK HISTORY
Director of Continuous Improvement @Companion Pet Partners
Los Angeles, CA, US
Lead operational excellence and continuous improvement initiatives across a growing network of veterinary hospitals. Partner with executive leadership, medical directors, and hospital management teams to enhance operational efficiency, improve patient outcomes, and elevate client experience.Key Responsibilities & Achievements:• Lead organization-wide continuous improvement initiatives across multi-site hospital operations• Develop and implement standardized operating models and best practices• Drive data-driven performance improvements across operational and financial KPIs• Partner with Regional Operations, Medical Directors, and Hospital Managers to optimize workflows and staffing models• Identify operational inefficiencies and implement scalable process improvements• Support growth initiatives, acquisitions, and operational integration efforts• Lead change management and adoption of new systems and operational standards• Develop performance dashboards and reporting to improve visibility and accountability• Facilitate cross-functional collaboration across operations, medical, and corporate teamsFocus areas include operational efficiency, labor optimization, patient flow, service quality, and scalable growth across the hospital portfolio.
EDUCATION
University of Hawaii at Manoa
Bachelor of Arts - BA, Psychology
Keller Graduate School of Management of DeVry University
Master of Business Administration - MBA, Marketing
SKILLS
ABOUT HEATHER BOWN
Operations and Continuous Improvement leader with a unique background combining multi-site operational strategy and elite athletic performance as a 3-time Olympian and Olympic Silver Medalist.Currently serving as Director of Continuous Improvement, I lead operational performance initiatives across a multi-hospital veterinary organization, driving efficiency, improving patient outcomes, and enhancing client experience. I partner with executive leadership, medical directors, and hospital teams to implement scalable systems, optimize workflows, and deliver measurable business results.My experience spans operational transformation, M&A diligence and integration, process optimization, and leadership development. I have successfully led due diligence and integration for multiple acquisitions, launched organization-wide operational programs, and developed mentorship and staffing initiatives to support growth.I bring a data-driven, collaborative leadership style grounded in Six Sigma methodology and strengthened by my experience as an international athlete — where discipline, resilience, and performance under pressure were essential.Core Areas of Expertise:• Operational Excellence & Continuous Improvement• Multi-Site Operations• M&A Diligence & Integration• Leadership Development & Team Performance• Process Optimization & Workflow Design• Strategic Planning & Execution• Project & Program Management• Data-Driven Decision MakingI am passionate about building high-performing teams, scaling operations, and driving sustainable growth.
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