Heather B.
Operations Director, Livewell East @Mission Pet Health
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WORK HISTORY
Operations Director, Livewell East @Mission Pet Health
Raleigh, NC, US
EDUCATION
University of North Carolina Wilmington
Bachelor of Arts (B.A.), Psychology
SKILLS
ABOUT HEATHER B.
As the Regional Operations Director at VCA Animal Hospitals, I oversee the operational and financial performance of multiple animal hospitals in the Southeast region, with a focus on enhancing customer satisfaction, employee engagement, and operational efficiency. I have been in this role for more than 11 years.My core competencies include strategic business planning, sales and relationship management, talent acquisition and development, performance management, project management, organizational design, marketing strategies, change management, and P&L accountability. I have successfully led and implemented multiple initiatives to improve the quality of care, increase revenue and profitability, optimize processes and systems, and foster a culture of collaboration and excellence. Some of my achievements include increasing the regional revenue by 15% year-over-year, reducing the employee turnover rate by 20%.
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