Heather B.
Student at Cape Fear Community College
- Role
- Membership Associate at The Ned & Ned's Club
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Heather B.
Experienced hospitality professional with over 10 years of building seamless…
Experience
Membership Associate
Jan 2025 — Present
Deliver exceptional front-facing service to high-profile members and guests, ensuring a welcoming and professional environment at all times • Provide personalized tours of a multi-level luxury space, effectively communicating key features and value to prospective members • Proficient in Salesforce for tracking member interactions, managing inquiries, and maintaining accurate records • Answer and resolve a wide range of member questions and concerns—both in person and over the phone—with professionalism, empathy, and efficiency • Handle daily check-ins for members and their guests while ensuring all access policies and procedures are followed • Collaborate closely with internal teams to ensure smooth operations and consistent delivery of top-tier customer experiences • Proactively identify and resolve potential service issues, helping to maintain high member satisfaction and retention • Assist in onboarding new members and guiding them through the membership experience, reinforcing value and community connection
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.