Heather Bailiff

About Heather Bailiff

I am a builder and a fixer. I thrive in the messy middle of enterprise-wide change, where high-level strategy meets the complex reality of human behavior. My work is not about maintaining the status quo. It is about architecting what comes next.Throughout my career, I have specialized in navigating organizations through high-stakes shifts in operating models and workforce strategy. Whether leading large-scale transformation or serving as a Chief of Staff to align C-suite vision with execution, my focus is on momentum. I help global enterprises move from ambiguity to a clear, functioning future state.I partner with leadership teams across four key areas:Transformation & Consulting: Bridging the gap between strategy and frontline execution to design scalable, global operating models.Chief of Staff: Serving as a force multiplier for executives, driving cross-functional alignment and turning messy problems into disciplined outcomes.People Change Management: Guiding teams through the anxiety of major pivots, ensuring change feels coherent and leads to cultural unity.AI-Enabled Org Design: Building the roadmap for the future of work by integrating AI to automate workflows while keeping the employee experience at the center.I am at my best when the work is cross-functional and deeply human. If your organization is navigating a complex shift or rethinking its workforce for the AI era, let’s connect.

Experience

1. Global Head of Ex & Ai-enabled Transformation

   FIS

   Jan 2023 — Present

   Architected the global working model for employees by leading a 50‑person transformation team through a multi‑year operating model and workforce strategy redesign. Served as the builder and fixer for the enterprise, partnering with the C‑suite to turn strategy into disciplined execution and drive measurable behavior change.Enterprise Value Realization: Generated over $40M in recurring value by redesigning core services and simplifying fragmented global processes across the entire employee journey.Operating Model Consolidation: Captured $14M in annual savings by consolidating a 175-person decentralized service model into a unified global intake and centralized knowledge architecture.Strategic Investment: Secured multi-year executive funding and investment approval through data-driven business cases and value modeling for the transformation roadmap.Target Operating Model (TOM) Design: Built the global enterprise process taxonomy and TOM for employee-facing services to clarify ownership, standardize global workflows, and enable automation at scale.Workforce Evolution: Led clean-sheet redesign of organizational processes, roles and capabilities, followed by assessments to define strategic reskill, redeploy, or transition pathways to align the workforce with future requirements.AI-Enabled Workflow Design: Directed the design of AI-enabled workflows using Copilot and Power Automate, integrating automation across platforms such as Workday, ServiceNow, and Cornerstone.Commercial Leadership: Led RFPs and vendor evaluations for consulting and SaaS partners, ensuring commercial decisions directly supported the transformation strategy.

Education

• Wake Forest University School of Business

  Master of Business Administration (MBA)

• Wake Forest University

  Bachelor of Arts (BA), English

Skills

• Change Management
• Internal Communications
• Project Portfolio Management
• Sharepoint
• HR Consulting
• Business Analysis
• Process Improvement
• Team Leadership
• Facilitation
• Executive Coaching
• Event Management
• Recruiting
• Targeted Selection Interviewing
• Mentoring
• Program Development
• Leadership
• Project Management
• Program Management
• Strategic Planning
• Consulting
• Business Transformation
• Budgets
• Operating Models
• Six Sigma
• Green Belt
• Operations Management
• Business Case Development
• Project Planning
• Analysis
• Business Process Improvement
• Stakeholder Engagement
• Leadership Development
• Cross-Functional Team Leadership
• Vendor Management
• Management
• Organizational Effectiveness
• Strategy
• Microsoft Excel
• Microsoft Access
• Powerpoint