Heather Wood

Experience

1. Payroll Manager

   FrankCrum

   Aug 2018 — Present

   Support and manage a team of 16-18 Payroll Coordinators with a client base of clients. • Handle all client and or client employee escalations pertaining to issues with pay checks and/or service. • Mentor and train employees to foster continued growth of the team • Assist with setting up client access to HRIS system, making account changes, etc. • Continually provide feedback and ideas on improving current processes and procedures to better meet the client needs and increase efficiency. • Randomly audit payroll runs and client set up to ensure compliance with all federal, state, and local regulations. • Handle employee relations issues, as needed • Coach and train employees on complex payroll and leadership topics to foster continued growth and success. • Assist with multiple technology projects and initiatives from design to implementation • SME for Payroll Ops