Heather Wilson

Learning and Development Partner @MAG (Airports Group)

London, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Jul 2023 — Present

Learning and Development Partner @MAG (Airports Group)

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Stansted, GB

EDUCATION

1996 — 1998

Harlow College

Higher National Diploma , Business, Management & Finance

SKILLS

Software Project ManagementPerformance ManagementCrmItilConsultingProject DeliveryAnalysisProject PlanningResource ManagementService DeliveryMicrosoft OfficeService ImprovementManagementRequirements AnalysisCustomer EngagementStakeholder EngagementIT StrategyTraining DeliveryBusiness ProcessIT Service ManagementChange ManagementStakeholder ManagementTeam LeadershipGovernanceBusiness Process ImprovementService ManagementCall CentersWorkshop FacilitationCustomer ServiceIT ManagementProject ManagementLeadershipPublic Sector

ABOUT HEATHER WILSON

Experienced Learning & organisational development professional with a demonstrated history of working in the not for profit sector.Confident working at a strategic level, designing and delivering organisation wide programmes to support management, leadership and personal development.Skilled in customer care, business process mapping and service delivery, with keen analytical skills and a strong emphasis on delivering first class customer serviceStrong program and project management capabilities with over 15 years experience managing dispersed teams

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