Heather Warrand

About Heather Warrand

Results-driven operations professional with 15+ years of experience in benefits management and operations. Specializes in process improvement, compliance, automation, and empowering employee self-service. Proven leader in cross-functional teams and innovative solutions. Skills Summary Benefits & Compliance Expertise US Health & Welfare, 401(k), HSA, FSA, LOA, Pension, Deferred Compensation Compliance management: 401(k) audits, FSA nondiscrimination, HIPAA, PCORI, SF HCSO Vendor management and benefits billing Regulatory filings and payments Project Management & Operations Annual open enrollment and vendor change implementations Acquisitions and benefits transitionHRIS implementations (Workday, PeopleSoft) Data accuracy audits and reconciliation Automation of benefits processes (HSA funding, 401(k) match) Technical Skills Microsoft Excel, Word, PowerPoint, Outlook PeopleSoft, Workday, SAP, Oracle Google Workspace, ServiceNow Surf Early adopter of AI technologies (CoPilot, Loop, ChatGPT) Communication & Training Employee self-service information pages/communicationsTraining and support for operations teams Project management for global rewards statement implementation Leadership & Collaboration Cross-functional team leadership Partnering with HRIS, BenAdmin, consultants, payroll and finance UAT participation for platform releases Employee advocacy and escalation resolution

Experience

1. Human Resources Benefits

   ServiceNow

   Apr 2022 — Present

   Operations lead for all US Benefit Plans• Project manager for annual open enrollment• Vendor manager for BenAdmin partner and financial programs• Project manager for new HSA administration implemntation• Lead or participate in compliance management and testing for all US plans including 401(k) Plan audit, FSA nondiscrimination testing, HIPAA, PCORI and SF HCSO filings and payments• Outsourced benefits billing; manage invoices and expenses and partner with accounting on reconciliation• Designed and implemented communications within ServiceNow platform to drive employee self service• Partner and train operations support team to outsource tier I and tier II escalations• Automated HSA funding• Project Manager for new HSA administrator• Early adopter of AI technology including CoPilot, Loop and ChatGPT• Invited to participate in UAT for ServiceNow’s internal platform prior to customer release• Partner with HRIS team, BenAdmin partner and vendors to encourage and influence data accuracy and conduct regular audits to maintain data integrity

Education

• San José State University

  Bachelor of Science, Business, HR