Heather Ward
Committed to driving transformational change, optimizing processes, and fostering innovative, student-centered initiatives that enhance the learning experience.
- Role
- Sr Director, Instructional Design Operations at EdPlus at Arizona State University
- Location
- Scottsdale, AZ, US
- LinkedIn followers
- 500 followers
About Heather Ward
As a passionate higher education leader with over 20 years of experience, I am driven by a commitment to student success and innovation in the higher education sector. My career has been dedicated to fostering transformational change through strategic operational advancements, process optimization, and the development of innovative, student-centered initiatives.At Arizona State University’s EdPlus, I have established critical departments, including quality assurance, workforce management, and created the Online Student Success team by leveraging data-driven insights to enhance the student experience and success. My passions have also led to operationalizing and innovating course design and academic media production while leading the EdPlus Digital Learning team. My ability to lead through change, build cross-functional partnerships, and challenge the status quo has been key to delivering high-impact solutions. Whether it’s through launching new initiatives, refining student services, or improving instructional design, I thrive in environments that require visionary leadership, collaboration, and a focus on measurable outcomes.Recognized for my strategic thinking and people-first leadership approach, I prioritize developing future leaders and cultivating a culture of continuous improvement. My work is grounded in the belief that education is transformative, and my mission is to ensure that every student has access to the best possible learning experience, whether online or on campus.
Experience
Sr Director, Instructional Design Operations
EdPlus at Arizona State University
Oct 2024 — Present · Scottsdale, AZ, US
Education
University of Phoenix
Master of Arts - MA, Organizational Leadership
Northern Arizona University
Bachelor's degree, Social Work
Arizona State University
Graduate Certificate in Addiction and Substance Use Disorders
2020 — 2021
University of Phoenix
Masters, Organizational Management
2003 — 2005
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