Heather Wahlstrom
Sr Customer Success Manager Enterprise Kaltura @Kaltura
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WORK HISTORY
Sr Customer Success Manager Enterprise Kaltura @Kaltura
Directing full client lifecycle for Fortune 500 enterprise accounts, driving adoption, retention, expansion and renewals for Kaltura’s enterprise video solutions—including live and on-demand video platforms, virtual events, webinars, live streaming, video asset management, localization & accessibility integration, custom APIs, and AI-infused tools for content repurposing and search-optimization. Partnering with enterprise and mid-market clients across diverse industries and working closely with c-level stakeholders to deliver impactful digital media & virtual events strategies to unlock the power of video for corporate communication, digital marketing, learning and development, collaboration, and engagement including custom API integrations into cross-functional platforms. Skilled in building trusted relationships, identifying growth opportunities, and delivering measurable business impact through strategic account management, contract renewals, and customized value-based solutions. Led account development & strategic initiatives, collaborating with stakeholders and cross-functional teams to manage pre-sales support, client onboarding, platform deployment, adoption campaigns, growth opportunity identification, use-case scoping, risk assessment, churn mitigation, success planning, business reviews, and contract renewals. Achieved 183% renewal revenue retention and 112% NRR expansion in 2024; 187% renewal retention and 156% expansion in H1 2025. Secured the company’s #3 largest North America expansion deal in Q2 2025 by uncovering opportunity with an existing Fortune 500 global account, teaming with sales & solution engineering to drive a successful proof-of-concept and overseeing contract execution and solution deployment-$20KMRR /$240KARR
EDUCATION
Lake Forest College
Bachelor's degree
ABOUT HEATHER WAHLSTROM
With 15+ years of experience in Enterprise Account Management and Customer Success, I…
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