Heather W.
Customer Service Specialist @Bank of America
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WORK HISTORY
Customer Service Specialist @Bank of America
Richmond, VA, US
Provided exceptional customer service to preferred deposit checking and savings clients. • Assisted clients with deposit holds, fee refunds, balance transfers, and online banking issues. • Resolved customer service issues efficiently, ensuring a positive banking experience. • Developed strong communication and problem-solving skills while working in a fast-paced environment.
EDUCATION
Rider University
BA, Journalism/Advertising
Rider University
Bachelor of Arts - BA, Journalism
ABOUT HEATHER W.
With over 11 years of experience in the mortgage and customer service industries, I am currently a Customer Service Specialist at Bank of America, where I provide tailored support to preferred deposit clients. I am committed to ensuring a seamless banking experience through effective communication, problem-solving, and a high level of accuracy. My role focuses on assisting clients with deposit inquiries, fee adjustments, balance transfers, and resolving online banking issues efficiently. My professional expertise extends to loss mitigation, default servicing, escrow analysis, and funding, as demonstrated during my tenure as a SPOC Loss Mitigation Specialist at Freedom Mortgage. Additionally, I have hands-on experience with e-commerce platforms and applications, complementing my customer-focused skill set. I am driven by a passion for delivering impactful solutions and maintaining excellence in service delivery.
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