Heather Varney
Chief Administration Officer @Mortgage Contracting Services
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WORK HISTORY
Chief Administration Officer @Mortgage Contracting Services
Lead enterprise-wide administrative functions, including Client Implementations & Support, Marketing, and Information Technology, aligning strategy and operations to drive organizational growth and efficiency • Direct end-to-end client experience from implementation through ongoing support, ensuring seamless onboarding, high service quality, and strong client retention • Oversee marketing strategy and execution, including brand positioning and digital initiatives to support revenue growth and market expansion • Ensure alignment between marketing, sales, and operations to drive pipeline development and client engagement • Lead IT strategy, infrastructure, and systems optimization, ensuring secure, reliable, and scalable technology solutions • Drive digital transformation initiatives, system integrations, and process automation to enhance operational efficiency • Collaborate cross-functionally with executive leadership to align departmental priorities with overall business objectives • Act as a strategic partner in organizational planning, resource allocation, and performance management • Build and develop high-performing, cross-functional teams, fostering a culture of accountability, collaboration, and continuous improvement • Leverage data and analytics to inform decision-making, improve performance, and identify opportunities for innovation and growth • Manage risk, compliance, and operational continuity across functions, ensuring business resilience and strong governance
EDUCATION
University of Wisconsin-Platteville
Bachelor of Science - BS, Business Administration; Emphasis in Sales and Marketing
ABOUT HEATHER VARNEY
Results-driven enterprise operations executive with progressive leadership experience as Chief Administrative Officer, Vice President of Implementations & Client Support, and Director of Information Technology Program Management. Proven ability to align cross-functional teams, optimize operations, and deliver scalable solutions that enhance client experience and organizational performance. Executive Leadership & Operations • Oversight of enterprise functions including Client Implementations & Support, Marketing, and Information Technology • Alignment of operational strategy with business objectives to drive growth, efficiency, and scalability • Leadership of high-performing, cross-functional teams with a focus on accountability and continuous improvement Program & Project Management • Management of a portfolio of 25+ annual initiatives across system integrations, migrations, upgrades, deployments, automation, reporting, and program expansion • Full lifecycle project oversight including requirements gathering, scope definition, scheduling, resource management, implementation, and post-launch support Client Implementations & Support • Leadership of end-to-end client onboarding and implementation processes through go-live and ongoing support • Focus on adoption through training, documentation, and continuous support improvements Information Technology & Digital Transformation • Direction of IT strategy, infrastructure, and system optimization • Execution of system integrations, automation initiatives, and enterprise technology deployments Event Management Leadership • Leadership experience and oversight of large-scale corporate events including site selection, contract negotiation, and vendor management across entertainment, audio/visual, food and beverage, and security Expertise: • Corporate Operations & Administrative Leadership• Organizational Strategy & Execution• Business Process Optimization & Continuous Improvement• Governance, Risk & Compliance Oversight• Program & Portfolio Management• System Implementations, Integrations & Transformation• Budget, Resource & Financial Oversight• Executive Reporting, Analytics & KPI Development• Cross-Functional Leadership (Operations, Client Support, Marketing, IT)• Executive Stakeholder Engagement & Board-Level Collaboration• Change Management & Organizational Transformation• Client Implementations & Service Delivery Excellence• Business Analysis & Operational Planning
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