Heather U.

About Heather U.

I am an experienced leader with a passion for learning, collaborating, elevating and celebrating individual and team achievements while maximizing enabling processes and technology. I have a demonstrated history of developing and leading high-performing teams of technologists in academia, retail, travel & hospitality, and most recently FinTech. My certifications include AWS, Agile, Scrum, CrossFit and yoga. With technical roots in IT systems and operations combined with my passion to inspire team members to reach and expand their potential, I bring a unique set of talents to advance individual and organizational growth.

Experience

1. Senior Director - Architectural Service Management

   FICO

   Apr 2024 — Present

   Leading a team responsible for the end-to-end delivery of foundational services that power FICO Platform. We are highly collaborative with Product Management, Architecture, Engineering, Security, GTS, Operations, and other stakeholders. We collate and prioritize clear, customer-driven requirements and use cases. We break down problems and work to simplify, make it visible, and iterate. We have good understanding of and clearly articulate FICO Platform vision. We are action and detail-oriented to consistently deliver incremental value. We create and cultivate open feedback loops. We embrace and champion continuous learning and improvement.

Education

• Albright College

  Bachelor of Science - BS, Information Systems

  2002 — 2005

• Wharton Online

  Certificate Program, Leadership and Management

  2022 — 2023

• University of Pennsylvania

  Master of Liberal Arts, Women, Health, and History

  2009 — 2010