Ari Heather Turner

About Ari Heather Turner

For 11 years, I\'ve led contact center transformations across luxury e-commerce, commercial printing, and enterprise retail—building high-performing teams and solving complex operational challenges. My Go-Getter Award reflects my commitment to exceptional leadership, mentorship, and driving measurable results: 63% reduction in abandoned calls, 15% customer retention growth, 95%+ first-contact resolution rates, and consistent 4.5–5.0 CSAT scores.Leadership & People Management: I develop teams that own excellence. I invest in mentoring emerging leaders, creating training infrastructure that scales, and fostering a culture where people are empowered to solve problems with confidence. My teams don\'t just hit metrics—they drive innovation.Problem-Solving & Communication: I thrive in high-pressure situations. When a platform-wide phishing attack threatened client relationships, I mobilized immediately: organized real-time documentation protocols, ensured consistent seller communication across the crisis, and transformed chaos into control. I pause, assess, and execute clear paths forward—especially when stakes are high.Strategic Impact: Through workforce optimization, data-driven decision-making, and process innovation, I systematically rebuild underperforming operations. I communicate across all levels—from frontline teams to executive leadership—translating complex challenges into actionable strategies.Looking for a leader who combines strategic thinking with genuine care for people and unwavering focus on results? Let\'s connect!

Experience

1. Tier 2 Customer Care Representative

   Fubo

   Mar 2026 — Present · Denver, CO, US

   Support Fubo customers across phone, email, and social media, helping resolve billing, subscription, and technical issues quickly and effectively- Handle escalated cases from Tier 1 agents, using good judgment and empathy to deliver one-call resolutions and keep customers satisfied- Use internal tools and systems to track cases, share insights, and streamline the customer experience wherever possible- Partner up with internal teams to relay feedback from customers and recommend ways to improve processes and products- Stay current on platform updates, new features, and policy changes through regular training and collaboration with my peers.

Education

• Gateway High School

  High School Diploma, General Studies

• Art Institute of Colorado

  Bachelor's degree, Graphic Design

• Art Institute of Colorado

  Bachelor of Arts - BA, Graphic Design