Heather Turiello

About Heather Turiello

Heather Turiello is a results-driven professional, specializing in strategic planning and…

Experience

1. Senior Manager, Product Management

   Optum

   Nov 2021 — Present · US

   Built out and led the account management team and implementation/onboarding function for Optum’s end-to-end clinical management system, including sales strategies customized to each line of business, and architecture and solution definition on this multi-tenant, platform-as-a-service product. • Developed subject matter expertise in almost 50 products being offered as part of the Platform-As-A-Service medical case management, utilization management, patient advocacy, behavioral health solutions for both providers and internal UHG case management nurses.• Serve as single point of contact through solution architecture, business strategy and roadmap alignment with the platform availability and product vision.• Educate new business lines on customizable products available, the current state of completion, and ensure tenants contribute product features back to the platform for further client reuse.

Education

• The University of Kansas

  B.S., Journalism - Business Communications

  1989 — 1992

• University of Vermont

  Liberal Arts

  1987 — 1988

• Baker University

  M.S., Management

  1997

Skills

• Management Consulting
• Training
• Sharepoint
• Business Strategy
• Strategy
• Visio
• Requirements Analysis
• Process Improvement
• Software Development Life Cycle (Sdlc)
• Change Management
• Strategic Planning
• Vendor Management
• Requirements Gathering
• Program Management
• Business Development
• Knowledge Management
• Performance Management
• Crm
• Consulting
• Cross-Functional Team Leadership
• Marketing Strategy
• Business Modeling
• Process Engineering
• Integration
• Business Analysis
• Organizational Development
• Business Process Improvement
• Customer Relationship Management (Crm)
• Project Management
• Team Building
• Management