Heather Stacy

About Heather Stacy

As a Senior Director responsible for Global Order to Cash Operations in Atos, I leverage my 25+ years of experience in process improvement and leadership to drive global initiatives and ensure alignment across the organization. I have a proven track record of developing and implementing comprehensive training programs, managing global teams, and successful deployment and execution of global standard policies and procedures designed to promote efficiency and improve overall customer satisfaction. I am passionate about creating and governing global policies and processes that support the Order to Cash lifecycle, as well as building and maintaining business relationships with global leaders. I also have expertise in establishing and managing high performance offshore teams and designing and implementing tools to enhance efficiency and quality. My certifications in AI, Project Management, ITIL, and Leadership in the Digital Age demonstrate my commitment to continuous learning and professional development.

Experience

1. Senior Director, Global Order to Cash

   Atos

   Jul 2023 — Present · Cincinnati, OH, US

   Liaise with global colleagues from all areas of the organization to ensure Order to Cash alignment.• Build and maintain business relationships with global business leaders. • Communicate global Order to Cash policy and process updates to support effective organizational change management and promote successful change adoption.• Global Order to Cash Process Owner responsible for policy development, implementation, governance and enforcement of financial controls necessary to meet internal and external quality and financial audit requirements.• Defined and implemented a unified Global Target Operating Model for Order to Cash. • Developed global training program for technical and non-technical employees, including onboarding and ongoing education.• Oversee Global Order to Cash Center of Excellence activities and support, tools, and activities including those required to support mergers, acquisitions and transformations.• Lead digital Order to Cash transformation programs designed to modernize and automate manual processes leading to reduced DSO, improve cash flow and greater billing accuracy.• Maintain an elevated level of internal and external satisfaction through development and delivery of value-added strategic initiatives.• Manage career growth for staff, improving facilitation, communication, and professionalism.

Education

• Marshall University

  Bachelor of Arts - BA

Skills

• Project Management
• Strategic Planning
• Leadership
• Management