Heather Santos
President\'s Club Banker at Rocket Mortgage
- Role
- President\'s Club Banker at Rocket Mortgage
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
Experience
President\'s Club Banker
Dec 2006 — Present · Detroit, MI, US
Consult, engage, and qualify prospective clients over the phone to establish need for one of Quicken Loans’ multitude of mortgage products- Assist clients through the loan process from application to close while personally troubleshooting any transaction issues as they arise- Educate and advise clients on home buying process and how to better manage their mortgage(s)- Establish a financial services relationship with clients resulting in referrals and repeat business- Prepare and deliver presentations on various loan programs addressing client’s needs while acknowledging and responding to any and all concerns
Education
Western Michigan University
Bachelor of Business Administration (B.B.A.)
2002 — 2006
Skills
- Client Services
- Client Service
- Finance
- Personal Finance
- Leadership
- Referrals
- Microsoft Office
- Sales
- Fha
- Mortgage Lending
- Underwriting
- Money Management
- Banking
- Mortgage Banking
- Marketing
- Customer Relationship Management (Crm)
- Strategic Planning
- Management
- Team Building
- Credit
- Mortgage
- U.s. Federal Housing Authority (Fha)
- Customer Relations
- First Time Home Buyers
- Customer Service
- Loans
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