Heather Roessler
Account Manager
- Role
- Account Manager at Optum
- Location
- Buffalo, NY, US
- LinkedIn followers
- 500 followers
About Heather Roessler
Hi, I’m Heather Roessler and have dedicated over 15 years in the insurance industry, committed to delivering excellent customer satisfaction, while building growth and managing retention. My professional experience includes relationship management, service delivery, and account management. I have a proven track record of high client retention and deliverance of quality results, driving revenue growth, managing crises, and spearheading successful initiatives to exceed customer goals. My talents also include strong interpersonal skills and fostering collaborative leadership with clients and internal teams to inspire and motivate partners towards a positive shared success.
Experience
Account Manager
May 2019 — Present · North Port, FL, US
PBM operational client managementManage daily operational tasks including onboarding, reporting, escalated issues, and benefit management Build and maintain strong customer relationshipsfocus on growth and retention Work with sales teams Work with trending analysis
Education
Buffalo State University
Bachelor of Arts (B.A.), English Language and Literature/Letters
1999 — 2005
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