Heather Ranken

About Heather Ranken

Accomplished Security professional with a focus on Fraud, Governance, Risk, and Compliance (GRC), with almost 10 years of experience in fraud detection, security compliance, and risk management across multiple industries. Proven expertise in implementing security protocols, conducting fraud investigations, and optimizing compliance frameworks (SOC2, AI-driven security, and third-party risk management). For the past three years, I have single-handedly managed the fraud department and incident response teams at ActiveCampaign, utilizing systems such as Kount, SIFT, AWS, and Snowflake to mitigate risks and enhance security operations. My background in Studio Arts lends itself well to pattern recognition and creative problem-solving, helping me excel in both collaborative and independent environments. I am skilled at building cross-functional relationships, working with other departments to develop policies and pipelines that improve security practices. With a passion for thinking outside the box, I thrive on turning challenges into opportunities for improvement and growth, especially when working with customers and stakeholders.Im skilled in Leadership, Microsoft Excel, Data Analysis, Creative Problem Solving, and Analytics. Strong finance professional with a Bachelor of Fine Arts - BFA focused in Studio Arts, from School of the Art Institute of Chicago.P.S Don\'t forget to rotate your login credentials and enable MFA on your accounts!

Experience

1. Sr Fraud Systems Engineer

   ActiveCampaign

   Jul 2024 — Present · Boston, MA, US

   In addition to my responsibilities as a Fraud systems Engineer:~I am the company Fraud Subject Matter Expert~Point of contact for all instances of Fraud within Activecampaign~Runs, Manages, Documents and Retro\'s all fraud incidents~Establishing contact and contracts with third party fraud systems ~Researching recent changes to the fraud and security landscape ~Mitigating and training employees on all vectors of security including recent emphasis on social engineering tactics ~Networking internally across previously siloed departments~Working closely to disseminate information across teams~Quarterly Fraud and security newsletter for the company that alerts people to trends, protocol and current attack vectors.~Work closely with SECOPS, SPE, IT, Product, Billing, Internal services, and security operations teams~Oversight of Trust and Safety and Compliance teams~Coordinates and assists the larger billing teams with payments, whitelisting, chargebacks and policy.~Regularly evaluates and provides recommendations on account security and authentication methods.~Researches current and latest breaches within the industry to prevent similar incidents.~SOC2 Control owner~Experience with highly dynamic on-call arrangement with single and revolving personnel~Highly Experienced being the single point of contact within a large scale fast paced environment

Education

• School of the Art Institute of Chicago

  Bachelor of Fine Arts - BFA, Fine/Studio Arts, General

  2015

• Hudson Valley Community College

  Liberal Arts and Sciences/Liberal Studies

  2009 — 2013