Heather R.
Digital Marketing Manager at Cisco
- Role
- Digital Marketing Manager at Cisco
- Location
- Orange County, CA, US
- LinkedIn followers
- 500 followers
About Heather R.
Experienced Business Intelligence Manager with a demonstrated history of working in the information technology and services industry. Skilled in Market Planning, Microsoft Word, SharePoint Designer, Advertising, and Event Management. Strong marketing professional with a Bachelor of Business Administration (BBA) from University of La Verne.
Experience
Digital Marketing Manager
Apr 2021 — Present
Accelerate customer success through effective onboarding, adoption and retention of Cisco solutions, services, and software.• Map all customer interactions with human agents and platforms, digital communications, and resources.• Document an experience framework that contextualizes the end-to-end customer experience.• Collaborate with all organizations and platforms to understand what is being sent to customers.• Understand critical stakeholder pain points to build recommendations and solution workshops.• Communicate complex technical and business requirements to help support business stakeholders’ objectives (regionally and globally).
Education
University of La Verne
Bachelor of Business Administration (BBA), Business Administration and Management, General
2007 — 2011
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