Heather Quinlan

Training Manager @Change Home Mortgage

Play a key role in driving organizational excellence and achieving long-term goals by assessing training needs of corporate staff, designing effective training plans, conducting sessions, and creating engaging and interactive learning experiences. Act as the direct point of contact for addressing and resolving training and development-related concerns/queries, ensuring complete understanding of staff members pertaining to expectations and outcomes of training programs.Significantly improved overall organization’s performance by consistently reviewing and optimizing training programs based on employee feedback, as well as deploying new processes in coordination with departmental leaders.Responsible for preparing newly hired staff on proficiently navigating through complex organizational landscape and catering to emerging business needs by conducting new hire orientation and ongoing training. Strategically planned, produced, and edited video content tailored to the unique needs of learners, external partners, and customers aligned with intended learning outcomes.Gathered invaluable insights and knowledge from subject matter experts (SMEs) to plan, create, and improve interview content to enhance experience of targeted audience.