Heather Quigley-Allen

About Heather Quigley-Allen

As Senior Vice President of Customer Success at Salesforce, I lead global efforts in the Public Sector and Nonprofit verticals, focusing on customer advocacy, retention, and product adoption. With a commitment to driving mission-critical outcomes, I support partnerships that help diverse organizations achieve their goals. With over 20 years of experience, I contribute to a multi-billion-dollar business by fostering long-term customer relationships and promoting innovation. By prioritizing customer satisfaction and impactful technology adoption, I aim to empower organizations in the public sector and nonprofit space to thrive in their missions.

Experience

1. Senior Vice President Customer Success

   Salesforce

   Aug 2025 — Present · Lafayette, IN, US

   Global Customer Success Leader serving the Public Sector and Nonprofit verticals, with a proven track record of success leading a multi-billion dollar business. I am accountable for driving product adoption, customer retention, and revenue expansion across a diverse and strategic customer base. My responsibilities include:Customer Advocacy and Retention: I am accountable for the entire book of business, ensuring high customer satisfaction and driving exceptional retention rates. My focus is on building long-term partnerships and delivering tangible value that helps our customers achieve their mission-critical objectives.Product Adoption and Innovation: I am passionate about helping customers realize the full potential of their Salesforce investment. I am directly responsible for accelerating the adoption of new technologies, including AI, to drive efficiency, innovation, and impactful outcomes for our public sector and nonprofit customers.Strategic Growth and Partnership: I collaborate closely with global sales leaders to identify and execute on revenue expansion opportunities. By understanding our customers\' evolving needs, I help position Salesforce as a strategic partner in their digital transformation journey.Leadership and Culture: I am dedicated to building a high-performance culture that empowers employees to thrive. I believe in fostering an environment of collaboration, continuous learning, and shared success, which has been instrumental in driving our team\'s outstanding results.I am proud to lead a team that has consistently delivered incredible results in customer retention and business growth, all while fostering a supportive and engaging work environment. I am driven by a passion for customer success and a commitment to making a positive impact on the organizations we serve.

Education

• Butler University

  Master of Business Administration (MBA), Organizational Leadership

  2012 — 2015

• Indiana University Indianapolis

  BS, Education

  1992 — 1996

• Indiana Wesleyan University

  M.Ed., Education Administration

  2005 — 2007