Heather Owens
Technology Thought Leader
- Role
- Technology Alliance Sales Leader - Us Horizon West Market at IBM
- Location
- Redmond, WA, US
- LinkedIn followers
- 500 followers
About Heather Owens
Customer Success leader and enablement professional with extensive experience in strategic planning, professional services, project & program management and tactical execution of systems, programs, operations, process improvement, service models, projects and events. Change management leader delivering strategic and practical solutions that lead to sustainable success and growth. Managed multi-million dollar budgets with full P&L responsibility and have experience in SaaS solutions, CRM, IWMS, ERP and back office systems with a deep understanding of value drivers in recurring revenue business models. Capabilities • Team: scaling, coaching, mentoring, alignment, leadership • Customer Success: customer experience, on-boarding, adoption, benefits value realization, advocacy, business and technical support, strategic roadmap planning and executive business reviews • Technology: process automation, dev ops, solution design and usability, services fulfillment, project/program management • Revenue Operation: budgeting, sales planning and forecast, pricing, win/loss, and churn analysis • Sales: account management, business development, enterprise sales, funnel management • Industry: manufacturing, retail, oil & gas, telecommunications, technology • Domains: SaaS, Customer Success, customer retention, churn, analytics, cloud, and Human Resources
Experience
Technology Alliance Sales Leader - Us Horizon West Market
Feb 2025 — Present
Education
Eckerd College
Business Management
University of South Florida
Human Resources Management Certificate, Human Resources
St. Petersburg College
Business Administration
Skills
- Software Development
- Software Project Management
- Performance Management
- Crm
- Strategy
- Requirements Gathering
- Pmp
- Enterprise Software
- Leadership
- Business Intelligence
- Analytics
- Vendor Management
- Software Documentation
- Sdlc
- Business Analysis
- Human Resources
- Program Management
- Product Management
- Change Management
- Management
- Team Building
- Cross-Functional Team Leadership
- Software Development Life Cycle (Sdlc)
- Strategic Planning
- Business Process
- Training
- People Management
- Process Improvement
- Integration
- Project Portfolio Management
- Project Planning
- Project Management
- Consulting
- Business Process Improvement
- Recruiting
- IT Strategy
- Data Analysis
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