Heather Naughton
Senior Manager, Consumer Operations - Delivery
- Role
- Upside
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Heather Naughton
Motivated, positive, data-driven, and experienced Senior Manager of Consumer Operations with a proven track record in service delivery- Focus on scaling through operational excellence and reducing contact rates before adding headcount- Demonstrates unwavering commitment to supporting team members and exceeding organizational objectives- Zendesk expert with 10yr of Customer Service experience and 6yr of management experience.
Experience
Present
Education
La Roche University
Bachelor of Arts - BA, English Education, Language, and Literature
2006 — 2010
Skills
- Employee Relations
- Employee Wellness Programs
- Benefits Administration
- Corporate Training
- Social Media Communications
- HR Operations
- Customer Service
- Microsoft Office
- Wordpress
- Workshop Facilitation
- Event Planning
- Communication
- Blackboard
- Photoshop
- Powerpoint
- Microsoft Excel
- Employee Training
- Coaching
- Employee Engagement
- Prezi
- Peoplesoft
- Microsoft Word
- Editing
- Social Media
- Lesson Planning
- Zendesk
- Customer Satisfaction
- Training Presentations
- Google Apps
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