Heather Mentzer
Senior Manager, Customer Success
- Role
- Senior Manager Customer Success at Palo Alto Networks
- Location
- East Barre, VT, US
- LinkedIn followers
- 500 followers
About Heather Mentzer
I\'m a Customer Success professional with over 18 years of cyber-security experience in customer success delivery and management. I continually seek new ways to improve my management expertise and have been recognized for improving employee engagement, managing through change, and driving key metrics. Essential to me is working in a safe, inclusive, respectful environment. I love brainstorming ideas, collaborating with teams, and bringing diverse viewpoints and opinions together to find new solutions. When working with teams, I build trust, encourage dissenting ideas, and hold members accountable for deliverables. I value bringing my authentic self to work every day. I\'m a lifelong learner, always with a new project, goal, or plan. Encouraging people to reach their goals through mentorship and coaching is a passion. I love the outdoors, and you\'ll find me hiking, gardening, studying mycology, or reading in my free time.
Experience
Senior Manager Customer Success
Feb 2026 — Present · Santa Clara, CA, US
Education
Champlain College
Bachelor's degree, Business Administration and Management, General
2017 — 2020
ITT Technical Institute-Oxnard
Associate’s Degree, Computer Networking
2001 — 2003
Skills
- Microsoft Excel
- Technical Support
- Management
- Troubleshooting
- Microsoft Office
- System Administration
- Cloud Security
- Microsoft Word
- Customer Support
- Tcp/Ip
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