Heather McKenzie Krom

About Heather McKenzie Krom

With over two decades of experience in healthcare and life sciences, I specialize in patient support services and market access strategies. As a Field Access Manager at SpringWorks Therapeutics, I am committed to ensuring patients gain timely access to innovative therapies that can transform their lives. My mission aligns with SpringWorks\' dedication to advancing science and delivering impactful treatments. I bring a collaborative mindset, analytical acumen, and a deep understanding of reimbursement processes to streamline patient journeys and support healthcare providers effectively. At SpringWorks, I lead efforts to address access barriers for therapies like GOMEKLI® and OGSIVEO®, leveraging data analysis and payer policy expertise to enhance patient outcomes. By engaging with leading healthcare centers and delivering strategic guidance on reimbursement and appeals, I empower healthcare providers to navigate complex systems. My focus on precise documentation and cross-functional collaboration ensures seamless execution of patient support strategies that prioritize care and compliance.

Experience

1. Field Access Manager, Northeast

   SpringWorks Therapeutics

   Oct 2024 — Present

   Serve as patient support SME through successful launches of GOMEKLI® and OGSIVEO®, identifying access barriers and providing guidance to HCPs on reimbursement processes, payer policies, and prior authorization and appeals to facilitate timely patient access to therapy.• Delivered presentations to HCPs at top NF1 and Sarcoma centers in the Northeast, including Mass General, University of Rochester, Memorial Sloan Kettering, Montefiore, Roswell Park, Columbia/NewYork‑Presbyterian, NYU Langone, and Albany Medical Center. • Perform daily in‑depth, multi‑source data analysis to ensure precise documentation of patient journeys and maintain visibility into case progress and outcomes.• Cultivate strong, collaborative relationships with healthcare providers and financial services teams to streamline coordination and sustain high‑quality patient support.• Partner cross‑functionally with Market Access stakeholders to proactively identify and resolve patient access challenges, including complex payer‑related barriers.• Institute weekly touchpoints with Nurse Advocates across brands to triage urgent cases, capture patient insights and regional trends, and drive continuous enhancements to the patient experience.

Education

• James Madison University

  Bachelor of Business Administration - BBA, Marketing Information Systems

  1996 — 2000