Heather McGranahan

About Heather McGranahan

I am a recognized leader in the Financial Services industry with expertise in regulatory compliance, investigations, and operations analysis, and within regional financial institutions and county agencies. I am skilled in collaborating with all levels of members with the organization to achieve business and financial objectives. I\'ve played a key role in streamlining and improving processes, achieving results, and implementing solutions. I have a technical proficiency in MS Office and multiple banking systems including eGRC, HOGAN, DMA, OnDemand, CTA and Visa Resolve Online, as well as Teammate, Tableau and SharePoint.I have also worked on many projects surrounding key regulatory changes, CMS governance, program oversight and the culture around New Hire Onboarding. My networking and relationship building skills put me ahead of the pack and have allowed me the opportunity to work with Executive Management in both the Financial Services and Criminal Justice fields. Personally, as a wife and mother, I value a good work/life balance. I love to play with my children, experience different restaurants and breweries with my husband, and read in my spare time.

Experience

1. AVP Operational Risk 2nd Lod Sr Analyst

   Citi

   Oct 2025 — Present · Amherst, NY, US

   Responsible for review and challenge of policy documents across the firm to ensure compliance with the minimum requirements of the Operational Risk Management team, as well as reporting to upper management on policy non-adherences. Additionally, responsible for supporting the development and implementation of enterprise Operational Risk management procedures and methodologies, including effective application within the business. Required to engage with key stakeholders regularly to improve collaboration in achieving common goals and sets high expectations and invests the necessary effort to deliver excellence and exceed performance goals. Other responsibilities include- Participate in initiatives to improve operational risk management practices and enhance organizational resilience- Take personal accountability for escalating, identifying and managing potential risk; implements controls that enhance the client experience and operational effectiveness- Proactively seeks to understand and act in alignment with organizational decisions; helps others prioritize team and enterprise successes over personal agendas- Anticipate problems and proactively identifies solutions that address the root causes and result in meaningful improvement- Proactively identify opportunities to streamline work; creates process improvements that enhance efficiency for self and the team.

Education

• Kenmore West High School

  Regents with High Honors

  2002 — 2006

• Medaille University

  Bachelor of Science (BS), Criminal Justice

  2006 — 2010