Heather Manson
Director of Client Services
- Role
- Director of Client Services at Decisionone
- Location
- Warwick, RI, US
- LinkedIn followers
- 500 followers
Customer/Client ServiceView LinkedIn profile
About Heather Manson
Complete Customer Facing Project Facilitation – Multi-million Dollar Hardware and Software Procurement and Deployment – Implementation of Business Related Process and Procedures – Development and Rollout of New Store Functionality – Management of 500 Team of Technicians across the US/CAN/LATAM/EURO/APAC
Experience
Director of Client Services
Jan 2022 — Present
Education
Gibbs College
Associate's degree, Legal Assistant/Paralegal
1996 — 1998
Skills
- Salesforce.com
- Customer Retention
- Customer Service
- 2013 Soft Skills Training
- Advanced Power Point Presentation
- Crm
- Customer Satisfaction
- Training
- Purchasing
- Process Improvement
- Management
- Pricing
- Hardware
- Solution Selling
- Account Management
- Project Management
- Team Leadership
- Deployment Services
- Customer Experience
- Call Centers
- Advanced Microsoft Access
- Advanced Microsoft Word and Excel
- Sales
- Program Management
- Vendor Management
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