Heather Mann
Customer Insights Manager @American Electric Power
Columbus, OH, US
EMAILS
h•••••@aep.com
MOBILE NUMBERS
+16•••••••19
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WORK HISTORY
May 2023 — Present
Customer Insights Manager @American Electric Power
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EDUCATION
N/A
Allegheny College
Bachelor’s Degree, History & Russian
ABOUT HEATHER MANN
Accomplished Customer Experience Leader with a track record of improving customer sentiment, engagement and service quality while improving operating efficiency. Demonstrated skills for leading a global corporation in change management, process improvement, project management and quality assurance. Six Sigma Master Black Belt; focused on driving change, streamlining processes and improving the customer experience.
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