Heather Malko
360 Encompass Team - Software Specialist Engineer
- Role
- Software Specialist Engineer at 3M
- Location
- Salt Lake City, UT, US
- LinkedIn followers
- 500 followers
About Heather Malko
A flexible, creative and service oriented individual with a masters in electrical engineering, 10 years of experience in medical device, finance, defense and technology industries, and 6 years of software and software test experience. Recognized for a unique combination of creative and analytical talents, excellent problem solving skills and the ability to communicate complex technical information to non-technical audiences. Proven success enhancing existing systems with new features and performance improvements and creating cost-effect solutions for internal and external clients.
Experience
Software Specialist Engineer
Oct 2014 — Present · Salt Lake City, UT, US
Responsible for the software architecture for Outpatient Coding and Reimbursement for thousands of hospitals. Worked closely with project managers, marketing, lead architects, engineers, and clients to successfully provide exceptional quality.• 3M Golden Step Award Hall of Fame – Core Team 2015• Designate “go-to person” by the customers and management for Outpatient Coding related issues. • Achieves customer satisfaction rating over 95%, exceeding company\'s stretch target• Significantly improves reliability (~35%) and performance (~45%) for end-users • Designed and implemented integrations with external vendors such as McKession & Cerner• Continuously delivers defect fixes for data issues to provide stabilization for the product
Education
University of Utah
Master's degree, electrical and computer engineering
2005 — 2006
Skills
- Signal Processing
- Cross-Functional Team Leadership
- Software Documentation
- Sdlc
- Software Project Management
- Image Processing
- Requirements Analysis
- Agile Methodologies
- Java
- Matlab
- Medical Devices
- Systems Engineering
- Electronics
- Software Implementation Management
- Client Services
- Six Sigma
- Linux
- Medical Imaging
- Labview
- Program Management
- Integration
- System Architecture
- Test Automation
- C
- Customer Satisfaction
- Testing
- Perl
- Electrical Engineering
- Embedded Systems
- Embedded Software
- Engineering
- Software Engineering
- Algorithms
- Hl7
- Quality Assurance
- Troubleshooting
- Manufacturing
- Unix
- Client Relations
- Healthcare Information Technology
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