Heather Malang
- Role
- Customer Service Supervisor at InnovAsian
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Heather Malang
Dynamic Account Manager and Sales Leader with a proven track record of driving…
Experience
Customer Service Supervisor
May 2023 — Present
Manage urgent customer requests and function as the key escalation point • Receive, process, and schedule sales orders in a timely manner • Research, evaluate, and communicate price or promotion discrepancies • Research Lot history discrepancies and communicate to warehouses any issues • Work with Supply Chain, Transportation, Accounting, and Sales for inventory and delivery issues • Communicate with the sales team, broker, and the customer regarding any shortages • Coordinate product returns, process credit memos, OS & D, and claims • Maintain customer/ broker/ sales team Excel spreadsheets • Respond to all customer, broker, and team member requests or questions • Invoice and transmit orders via EDI • Supervises customer representatives and is responsible for setting annual goals and objectives, coaching, prioritizing, etc. • Motivate, train, and create redundancies within the Team to ensure everyone is covered
Education
Woodway High School
High School Diploma
Western Washington University
Bachelor of Arts, Communications
Università per Stranieri di Siena
Art History
Skills
- Sales
- Inventory Management
- Budgets
- Marketing
- Customer Satisfaction
- Account Management
- Budgeting
- Customer Service
- Training
- Event Management
- Marketing Strategy
- Leadership
- Time Management
- Crm
- Management
- Sales Management
- Customer Retention
- Customer Relationship Management (Crm)
- Team Building
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