Heather Peterson
Chief Customer Officer: Expertise Building, Scaling & Leading Top-Tier Global Professional Services & Customer Success Delivery Teams
- Role
- Chief Customer Officer at onPhase
- Location
- Arlington, TX, US
- LinkedIn followers
- 500 followers
About Heather Peterson
My passion centers around analyzing the customer journey and evangelizing the importance of CX considerations throughout all product development and delivery touchpoints to create competitive differentiation - and to maximize long-term customer acquisition, retention, utilization rates, profitability, and revenue growth.Key areas of expertise I bring to the table include:• Customer Success Leadership & Professional Services Delivery• Customer Advocacy / Voice of the Customer Feedback & Applications• High-Value Client Relationship Management• Customer Onboarding Process Development & Management• Customer Metrics, Analytics & CSAT/NPS Improvement• Team Recruitment, Coaching, Mentoring & Leadership• Employee Engagement & Performance Management• Strategic Planning, Budgeting & Resource Allocation• Process Improvement & Workflow Streamlining• Corporate Storytelling, Presentation & Public Speaking Skills• Customer Escalation Management & Churn Reduction• Change Management / Organizational Resiliency• Cross-Functional Influencing & CollaborationBBA Degree in Finance and an extensive range of software proficiency that includes Salesforce, NetSuite, Cognos, SAP Concur, Gainsight, Chrome River, Certify, Abacus, Nexonia, Captivate, and MS Office.
Experience
Chief Customer Officer
Mar 2026 — Present
Education
University of North Texas
BBA, Finance
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.