Heather L.

About Heather L.

I draw on 20+ years of design-thinking practice and leadership when I develop and run innovation workshops. Structured, engaging activities foster discovery and understanding, enabling participants to get to solutions faster. I\'m an experienced and perceptive facilitator who ensures collaboration and keeps workshop participants on track. I\'ve honed my skills through employment and volunteer work with companies and nonprofits in industries including software development, healthcare, insurance, human services, and education.

Experience

1. Founder Principal Facilitator

   Branching Design Innovation Workshops

   Jul 2024 — Present · Pittsburgh, PA, US

   If you’ve worked on defining processes, customer and user experiences, or products at your company, you may have been frustrated by these situations- A few people who dominate meetings, ignoring ideas and input from others- Technology-centered design that disregards how people think and work- Reactive decision-making that results in unexplored, untested solutions- Analysis paralysis leading to endless meetings and little progressBranching Design facilitated workshops help teams get unstuck and start innovating for positive, strategic change. Rooted in design thinking, our approach balances empathy and exploration with analysis and decision-making. Teams engage creatively and analytically, collaborating to generate and evaluate possibilities, make decisions, and arrive at solutions quickly.

Education

• University of Pittsburgh

  BA, English Literature, minor in Music Performance

• University of Pittsburgh

  Information Science Master's program