Heather Lee Wood
Client Success Manager @Cloud Employee
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WORK HISTORY
Client Success Manager @Cloud Employee
England, GB
Manage a portfolio of global clients across Canada, APAC, and the UK, spanning diverse industries including e-commerce, travel, fintech, and SaaS; supporting start up, scale up, and enterprise businesses.Support clients in augmenting and scaling their development teams with remote talent across the Philippines and LATAM.Play a key role in client expansion and upsell by supporting additional hiring needs, scaling delivery teams, and strengthening client partnerships over time.Lead developer and client onboarding, coordinate management of developer performance, and act as the strategic point of contact through regular check in\'s and business reviews.Collaborate cross functionally with Recruitment, HR, IT, and L&D to ensure seamless delivery and resolve operational blockers.Help bridge cultural and communication differences between global clients and distributed teams to build strong, high trust partnerships.Took a lead role in launching the Talent Success function,(team of 3) and developing the core playbook for onboarding, performance check ins, and technical support workflows.
EDUCATION
Partners for Possibility
Leadership Development Programme
SKILLS
ABOUT HEATHER LEE WOOD
I’m an experienced Client Success Manager working with clients across the UK, EU, US, and APAC, helping them scale remote development teams across the Philippines, LATAM and Eastern Europe. Before stepping into this CS focused role, I worked in a combined Client Success and Talent Advisory position, leading global recruitment teams and helping start ups, scale ups, and enterprise clients grow across GTM, Tech, and Corporate functions.
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