Heather Leblanc
Sr. Director Engagement Delivery - Regulated Industries at Salesforce
- Role
- Senior Director, Engagment Delivery at Salesforce
- Location
- Crown Point, IN, US
- LinkedIn followers
- 500 followers
About Heather Leblanc
Seasoned leader with over 25 years of experience in Business Systems Analysis (BSA), Project Management (PM), and Quality Assurance (QA) across diverse industries including Banking (15 years), Manufacturing, E-commerce, Software Development, and Consulting. Proven ability to drive cross-functional initiatives and deliver business value through effective collaboration with C-Level executives, senior leadership, vendors, external clients, and key departments such as Legal, Compliance, Communications, and L&D.
Experience
Senior Director, Engagment Delivery
Feb 2025 — Present
Education
Van Buren Vocational and Technical School
Certification Desktop Publishing, Desktop Publishing, Technology
1990 — 1991
Southwestern Michigan College
., Communication, Journalism, and Related Programs
1992 — 1994
Paw Paw High School
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
1987 — 1991
Skills
- Quality Assurance
- Business Analysis
- E-Commerce
- E-Learning
- Mainframe
- Requirements Analysis
- Banking
- Risk Management
- Benefit Cost Analysis
- Content Management
- Integration
- Regulatory Compliance
- Internet
- Reporting & Analysis
- Business Intelligence
- Student Loans
- Software Development
- Cognos
- Intranet Portals
- Project Management
- Credit Analysis
- Vendor Management
- Peoplesoft
- Process Improvement
- Sql
- Visio
- Enterprise Software
- Requirements Gathering
- Business Process Improvement
- Salesforce.com Administration
- Pmo
- Leadership
- Sdlc
- Information Technology
- IT Strategy
- Commercial Banking
- Software Project Management
- Crm
- Agile Methodologies
- Management
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