Heather Leblanc

Sr. Director Engagement Delivery - Regulated Industries at Salesforce

Role
Senior Director, Engagment Delivery at Salesforce
Location
Crown Point, IN, US
LinkedIn followers
500 followers

About Heather Leblanc

Seasoned leader with over 25 years of experience in Business Systems Analysis (BSA), Project Management (PM), and Quality Assurance (QA) across diverse industries including Banking (15 years), Manufacturing, E-commerce, Software Development, and Consulting. Proven ability to drive cross-functional initiatives and deliver business value through effective collaboration with C-Level executives, senior leadership, vendors, external clients, and key departments such as Legal, Compliance, Communications, and L&D.

Experience

  1. Senior Director, Engagment Delivery

    Salesforce

    Feb 2025 — Present

Education

  • Van Buren Vocational and Technical School

    Certification Desktop Publishing, Desktop Publishing, Technology

    1990 — 1991

  • Southwestern Michigan College

    ., Communication, Journalism, and Related Programs

    1992 — 1994

  • Paw Paw High School

    Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program

    1987 — 1991

Skills

  • Quality Assurance
  • Business Analysis
  • E-Commerce
  • E-Learning
  • Mainframe
  • Requirements Analysis
  • Banking
  • Risk Management
  • Benefit Cost Analysis
  • Content Management
  • Integration
  • Regulatory Compliance
  • Internet
  • Reporting & Analysis
  • Business Intelligence
  • Student Loans
  • Software Development
  • Cognos
  • Intranet Portals
  • Project Management
  • Credit Analysis
  • Vendor Management
  • Peoplesoft
  • Process Improvement
  • Sql
  • Visio
  • Enterprise Software
  • Requirements Gathering
  • Business Process Improvement
  • Salesforce.com Administration
  • Pmo
  • Leadership
  • Sdlc
  • Information Technology
  • IT Strategy
  • Commercial Banking
  • Software Project Management
  • Crm
  • Agile Methodologies
  • Management

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Heather Leblanc — Senior Director, Engagment Delivery at Salesforce in Crown Point, IN, US | Unifers