Heather Klinger

About Heather Klinger

I help customers fall in love with the brands they use — and I do it with energy, creativity, and a little bit of sparkle. From building a loyalty program from scratch to growing engaged advocates, I love creating experiences that connect people, spark engagement, and drive real impact.I thrive on partnering with teams across the business — Sales, Marketing, Product, Success, and Ops — to launch campaigns, run referral programs, and amplify the customer voice. My background in education and program design gives me a unique lens on human behavior, learning, and engagement, which I now bring to building thriving, vibrant customer communities.I’m always looking for ways to scale programs, lead teams, and help customers feel heard, valued, and inspired — with a little fun along the way.

Experience

1. Senior Customer Loyalty Manager

   Phenom

   Dec 2025 — Present

Education

• Winthrop University

  Master's degree, Educational Leadership and Administration, General

  2016 — 2018

• Kutztown University of Pennsylvania

  Bachelor's degree, Elementary Education

  2007 — 2011