Heather K.

Experience

1. Lead IT Contracts Vendor Management Analyst

   Progressive Insurance

   Dec 2019 — Present · Cleveland/Akron, OH, US

   Develops and maintains relationships with internal and external stakeholders (e.g, vendors, business and IT platforms)-Manages and monitors vendor performance per contract agreements-Develops SLAs and Key Performance Indicators (KPIs) for inclusion in contract negotiations. Drives continuous improvement in vendor performance against appropriate SLAs and KPIs-Facilitates meetings between vendors and Company stakeholders (e.g, gathering requirements, identifying solutions, vendor performance)-Functions as the point of contact for contract and vendor service issues from business partners and assigned vendors-Administers the vendor feedback process, which includes collecting, integrating, analyzing and communicating information. Makes suggestions for process improvements-Coaches and provides on the job training to others on a variety of vendor management topics-Works with appropriate stakeholders to prepare Requests for Proposals (RFPs) and Request for Information (RFIs) for new vendor technologies, and assists with vendor selection.

Education

• Ashland University Professional Development Services

  Paralegal Certificate

  2012 — 2013