Heather Watson
System Business Analyst @Virgin Media O2
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WORK HISTORY
System Business Analyst @Virgin Media O2
Manchester, GB
Bridged the gap between business and technical teams to deliver strategic, high-impact B2B solutions aligned with organizational objectives. Managed stakeholder engagement across all levels, supporting the full project lifecycle from initial requirements gathering through to UAT and post-implementation review.Key Contributions:Played a pivotal role in aligning systems and processes with short, medium, and long-term business goals.Guided stakeholders in informed decision-making, fostering strategic alignment across multiple projects.Ensured delivery of high-quality, effective solutions by translating complex business needs into clear, actionable requirements.Supported Agile delivery teams with continuous backlog refinement, sprint planning, and cross-functional collaboration.Tools & Techniques:Salesforce CRM, Jira, BPMN, User Stories, Wireframes, Stakeholder Workshops, Agile/Scrum, BABOK
EDUCATION
Sale Grammar School
A Levels
The University of Huddersfield
Bachelor of Science (BSc)
ABOUT HEATHER WATSON
I excel in driving strategic initiatives and optimizing processes. My expertise in agile methodologies ensures seamless project execution and stakeholder satisfaction.With a background in transformation and change management, I have successfully led organizational restructuring and process improvements. My leadership as a Team Manager fostered high-performing teams, while my role as an Account Manager strengthened client relationships and drove business growth.Passionate about leveraging my diverse experiences to achieve business success, I am eager to embrace new challenges.
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