Heather Nelson

About Heather Nelson

A dedicated and results-driven Human Resources Manager with over 10 years of experience in the full employee lifecycle. I’ve managed a wide range of HR functions supporting both employees and management: • Talent Acquisition • Performance Management• Training & Development• HR Policy Implementation• Compliance Management• Employee Relations & Conflict ResolutionProfessional Highlights:• Oversee the HR team for PharmaLex and Puerto Rico. Implement employee engagement initiatives that include creation of company newsletter; planning of virtual gatherings for team building; created and facilitate rewards & recognition program. • Develop and facilitate training programs that enhance employee skills and productivity, fostering a culture of continuous improvement and professional development. Spearheaded the global launch of a new eLearning system. • Develop and implement resources for line managers to include guidance on promotions, development planning, recruitment, and remote team management. • Supported staff through two merger & acquisitions, including transitions to new HRIS systems, processes, and policies. Led the efforts to close brick and mortar office when staff began full-time remote work.• Successfully managed recruitment efforts, increasing staff by 30% within my first year with the organization.• Created, managed, and facilitated compliance program focused on preventing sexual harassment and discrimination and diversity & inclusion. • Created and facilitated “Elevating the Customer Experience” training with focus on providing an excellent customer service experience for both internal and external customers. I am passionate about creating a workplace where employees feel valued, supported, and motivated to achieve their best while focused on strategic business objectives. My approach is centered on open communication, collaboration, and a commitment to excellence, keeping in mind that our employees are at the center of everything that we do.

Experience

1. Human Resources Business Partner

   PharmaLex

   Aug 2025 — Present · US

   Supporting the Clinical Services division of GCS

Education

• Georgetown College

  Bachelor's of Arts Degree