Heather Hilderman
Program Manager
- Role
- Program Manager - Content & App Partner Engagement Marketing & Education Technology at Amazon
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Heather Hilderman
Senior Marketing Program Manager and Marketing Operations Lead with 10+ years building…
Experience
Program Manager - Content & App Partner Engagement Marketing & Education Technology
Jan 2022 — Present · Seattle, WA, US
Lead strategic initiatives to optimize operations and streamline processes for Marketing & Creative teams across Amazon Appstore and Alexa.• Spearheaded consolidation of project management systems, reducing 12+ intake forms, 13+ trackers, and 4 asset delivery platforms into a unified platform, significantly improving operational efficiency• Developed a comprehensive Event Playbook system, establishing a tiered frameworks for deliverables, resource allocation, and project tracking, resulting in standardized workflows and reduced manual effort• Led integration of external vendor creative processes into central project tracking system, enhancing communication efficiency and asset management for content bundles and deliverables• Orchestrated budget tracking implementation across Marketing & Creative teams, improving spend visibility and forecasting capabilities while establishing ROI measurement frameworks for creative, video, and marketing initiatives• Owned end-to-end vendor relationship management, including contract negotiations, renewals, and compliance, partnering with legal and finance teams to ensure smooth onboarding and ongoing operations• Established SOPs for budget tracking and contract management, creating scalable processes for future growth and improved financial oversight
Education
The Art Institute of Portland
Bachelor of Fine Arts (BFA)
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