Heather Herrera

Corporate Risk - Regulatory Program Management - Operations and Reporting @Discover

Chicago, IL, US
MOBILE NUMBERS
+16•••••••03

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WORK HISTORY

Feb 2023 — Present

Corporate Risk - Regulatory Program Management - Operations and Reporting @Discover

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Maintain and enhance committee operations and management level reporting, including KRIs; policies; procedures; and control activities.

EDUCATION

2001 — 2005

Augustana College, Rock Island, Illinois

Bachelor’s Degree, Political Science and Government / Spanish / Latin American Studies

SKILLS

Operational Control ManagmentMicrosoft OfficeSalesLeadership DevelopmentReport PreparationAccount ManagementCollaborative Problem SolvingBankingSharepoint DesignerRisk ManagementProject ManagementRisk AnalysisContinuous ImprovementOperational Risk ManagementRoot Cause Problem SolvingBusiness Process ImprovementSharepoint AdministrationProcess ImprovementManagementTeam BuildingQuality AssuranceBusiness AnalyticsCorporate CommunicationsPowerpointStrategic PlanningApplication Lifecycle ManagementStrategyCustomer ServiceMicrosoft WordBusiness AnalysisLeadershipAnalysisRisk Assessment

ABOUT HEATHER HERRERA

Expert at developing cross-functional bonds to ensure consistent operational risk mitigation and control implementation above and beyond regulatory compliance mandates.Devoted corporate risk compliance management professional with specializations in regulatory oversight, operational risk and control self-assessment, project management, Anti-Money Laundering (AML), Know Your Customer (KYC), Anti-Corruption / Anti-Terrorism, Americans with Disabilities Act (ADA), Servicemembers Civil Relief Act (SCRA), Fair Credit Reporting Act (FCRA), UDAAP, action plan management, data analysis, user tool and technology governance, SharePoint administration, partnerships and engagement, philanthropy and community outreach, leadership development, continuous improvement strategy, and executive committee management.

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