Heather Hansen
Account Manager | Customer Onboarding | Geeks out over Customer Experience and Engagement
- Role
- Product Account Manager at NorthStar Medical Technologies
- Location
- Beloit, WI, US
- LinkedIn followers
- 500 followers
About Heather Hansen
Experienced customer account manager with a passion for healthcare, data analysis, and process improvement. I believe in leaving the world a better, healthier place than I found it and am fortunate to be spending my professional life working towards this goal.
Experience
Product Account Manager
NorthStar Medical Technologies
Apr 2024 — Present · Beloit, WI, US
Serve as primary customer contact and own product production cycle from order placement through delivery.Manage clinical site and new customer onboarding for assigned product portfolio.Partner with customers to maintain up-to-date short- and long-term order forecasting. Develop processes and tools to ensure a consistent experience for our customers, starting with the customer onboarding process. Work collaboratively with colleagues to ensure the Account Management and Order Management processes we set up today are scalable as our customer base grows by understanding both current and future needs.Coordinate order entry process, collaborating with financial and operational teams to develop project specific process flows to meet specific customer needs and requirements.
Education
Beloit College
BA, Anthropology
Indiana University Bloomington
Master's degree, Physical and Biological Anthropology
Skills
- Teaching
- Time Management
- Public Speaking
- Powerpoint
- Microsoft Excel
- Data Analysis
- Event Planning
- Online Research
- Creative Problem Solving
- Technical Writing
- Databases
- Community Organizing
- Outlook
- Microsoft Office
- Fundraising
- Spss
- Customer Service
- Lifesciences
- Writing
- Sustainability
- Community Outreach
- Nonprofits
- Logistics
- Research
- Citrix
- Client Relations Skills
- Project Management
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