Heather Hamilton
Director, Global Channel & Alliances Operations @BlackLine
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WORK HISTORY
Director, Global Channel & Alliances Operations @BlackLine
Develop and influence relationships with key technology, functional leaders, and stakeholders to focus on the Partner program objectives and optimize program delivery. • Act as a point of escalation for the Sales Ops managers as it relates to partner and channel operations • Ensure new process/tool launches include a timely readiness plan across all reliant support teams for a successful partner and stakeholder experience. • Responsible for strategies and operational support for all partner engagements/projects. • Lead a team of Sales Operations Managers • Head and participate in initiatives to identify and implement process improvements in support of the business. • Run analysis and make recommendations to help build scalable processes for managing against crucial business and partner targets. • Drive the implementation of and adherence to new channel programs, processes, and systems by coordinating across global resources and departments: Channel Sales, Sales Operations, Marketing, Enablement, Services, Legal and Direct Sales. • Support SAP relationship with Blackline by reviewing SAP contract and business processes to help identify where synergies can be made and negotiate operational updates. • Generate KPI reporting for Sales and Executive management around partners by using Tableau Prep, Excel, and Tableau.
EDUCATION
Southern New Hampshire University
Master of Business Administration (MBA), Marketing
Bentley University
Bachelor of Science, Managerial Economics and Liberal Studies; Quantitative Perspectives and Law
SKILLS
ABOUT HEATHER HAMILTON
Experienced Sales Operations expert with a demonstrated history of working in multiple…
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