Heather Grogan
Customer Experience Enthusiast | Dedicated Account Manager | Renewals Expert
- Role
- Strategic Renewal Account Manager at Instructure
- Location
- Eugene, OR, US
- LinkedIn followers
- 500 followers
About Heather Grogan
Detail-oriented Account Manager with over 20 years of experience. Recognized strengths in problem solving, collaboration and building customer relationships. Excellent interpersonal skills with the ability to establish and maintain a rapport with customers and colleagues. Effective time management and organizational skills; able to prioritize and manage a multi-task work assignment in a high pressure environment.
Experience
Strategic Renewal Account Manager
Nov 2022 — Present
Education
Lane Community College
Business Administration
1999 — 2001
Skills
- Management
- Channel Partners
- Strategic Partnerships
- Solution Selling
- Enterprise Software
- Product Management
- Channel
- Sales Operations
- Professional Services
- Customer Relationship Management (Crm)
- Oracle
- Cloud Computing
- Team Leadership
- Customer Experience
- Leadership
- Sap
- Account Management
- Microsoft Office
- Sales
- Salesforce.com
- Direct Sales
- Software as a Service (Saas)
- Sales Process
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