Heather Gillentine
Integration Specialist @On24
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WORK HISTORY
Integration Specialist @On24
Houston, TX, US
Consulting with customer and sales-team post-sale to develop integration and development timeline Customer onboarding and strategic custom implementation leadership to fulfill software launch post-purchase Technical and troubleshooting resolution and, when necessary, escalation of customer support tickets Maintained a 95% CSAT Score through effective ticket management and problem-solving support. Comprehensive documentation of customer omnichannel outreach across tickets, chats, and calls Develop and evangelize best practices for optimizing the customer experience with our software Training & educating customers (new & existing) regarding integration options for Marketing Automation Platforms Tactical and strategic platform launch workflow management for customers across MAPs and CRMs Support set-up of integration workflows & field mapping for implementing customers’ integration systems Creating Employee Engagement and related internal communications materials to further company growth Creating, editing, and updating of Knowledge Center Articles and internal integration documents
EDUCATION
University of North Texas
Bachelor of Science
SKILLS
ABOUT HEATHER GILLENTINE
Client services, account management, customer relations, and sales support professional…
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