Heather George

WORK HISTORY

EDUCATION

SKILLS

ABOUT HEATHER GEORGE

I’m a senior support and operations leader with 10+ years of experience working directly with customers across Technical Support, Customer Experience, and Customer Success. My background blends customer-facing expertise with global operational leadership, allowing me to strengthen the full customer lifecycle — from onboarding and adoption through support, retention, and long-term value.At Autodesk, I manage Technical Support for the Media & Entertainment business, operating at a Senior Manager level of scope across a multi-product, multi-region ecosystem. My work spans global operations, people leadership, strategic planning, and cross-functional alignment with Product, Engineering, and Operations teams.Across my career, I’ve led: • Customer Experience and Customer Success programs that support adoption, satisfaction, and long-term engagement • Global support operations across AMER, EMEA, and APAC • Multi-product support strategy for complex and high-volume software environments • Operational improvements that enhance consistency, quality, and efficiency • Insights-driven CX improvements rooted in customer behavior and support data • Workforce planning and resource modeling to enable growth and readiness • Leadership development across specialists, coaches, and cross-regional partners • Cross-functional initiatives improving communication, quality, and customer outcomesI lead with clarity, systems thinking, and operational discipline, building support models that scale and teams that thrive in evolving environments. My approach focuses on strengthening the customer journey end-to-end and driving measurable improvements in both experience and operational performance