Heather Fellers
Assistant Director - Experience Management at EY
- Role
- Experience Manager at EY
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
Experience
Experience Manager
Jun 2016 — Present · Seattle, WA, US
As an Experience Manager, I manage staff schedules for client-serving professionals with EY\'s AI & Data practice. I match resource needs with availability, while taking into consideration skills required, personal preferences of individuals, and the overall engagement risk.
Skills
- Employee Relations
- Team Building
- Management
- Call Centers
- Leadership
- Human Resources
- Account Management
- Team Leadership
- Process Improvement
- Customer Service
- Recruiting
- Microsoft Excel
- Training
- Cold Calling
- Microsoft Office
- Background Checks
- Salesforce.com
- Applicant Tracking Systems
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