Heather Duncan

About Heather Duncan

As a senior solutions consultant with over 10 years of experience in telematics, I specialize in delivering tailored fleet management solutions that address complex business challenges. At Verizon Connect, my focus is on enabling businesses to enhance productivity, reduce operational costs, and achieve measurable returns through innovative technology. Collaborating with cross-functional teams, I ensure seamless solution deployment and ongoing support for customers. My expertise lies in fostering strong customer relationships, identifying operational pain points, and recommending impactful strategies. By leveraging a consultative approach, I help businesses transform their operations while driving revenue growth for our organization. Dedicated to reshaping how businesses connect and operate, I am passionate about creating long-term value for customers through cutting-edge telematics solutions.

Experience

1. Sr Solutions Consultant - Mid Market

   Verizon Connect

   May 2022 — Present · Tampa, FL, US

   Deliver outstanding and innovative fleet management solutions that support our technology evolution and change the way businesses connect. Consult with new as well as existing customers to identify their business challenges and recommend tailored solutions to solve them—and ultimately deliver a powerful return for customers while improving their business and growing our revenue.

Education

• Hillsborough College

  Associate's degree, Marketing/Marketing Management, General

Skills

• Sales Operations
• Cold Calling
• Call Center
• Customer Service
• Sales Process
• Selling
• Customer Retention
• Sales Presentations
• Complex Sales
• Telecommunications
• Call Centers
• Negotiation
• Contract Negotiation
• B2b
• Crm
• Lead Generation
• Customer Satisfaction
• Business Development
• Key Account Management
• Sales
• Customer Relationship Management (Crm)
• Account Management